Frequently Asked Questions

eSIM is an industry-standard digital SIM technology that allows you to activate a cellular plan without having to use a physical SIM. By purchasing Enjoy eSIM, you can download data packages directly to your device and start enjoying easy connectivity.

We send the eSIM QR code the moment you buy. It should be sent to you within 2 minutes. Haven’t received your QR code after more than 10 minutes? Check your spam folder or talk to us directly

eSIMs are only valid for the duration of the plan listed on our website. If you do not use all of your data, it will be lost and cannot be accessed again.

You can buy eSIM online from our website EnjoyeSIM.com or via the Enjoy eSIM app. After purchasing the eSIM you will receive an email with the QR code. It may only take a few minutes to receive the email. To activate an eSIM, simply scan the QR code and follow the instructions.

eSIM does not allow calls or SMS. You will not be able to get a new phone number. However, you can use internet-based calls and messages to communicate with your friends and family.

Yes, you need to create an account to purchase our eSIM packages via the web and mobile application.

"If you purchased an international eSIM plan, install but do not activate the eSIM before your trip begins. Once you install and activate eSIM, you can start using it in the country you are traveling to. This helps you avoid roaming charges."

You cannot renew or extend your eSIM. If you need more data, you need to purchase another eSIM for your phone.

You shouldn’t uninstall the eSIM as long as you want to use it. Because if you uninstall the eSIM, you won’t be able to scan the QR code once again as the QR code provided can be used just once, and your eSIM wont be recovered. You should only remove the eSIM once you have fiinished using your data plan. If your eSIM does not work, do not uninstall it. First talk to our customer support (WhatsApp) who will help you identify and solve the problem.

Yes, eSIM works with dual SIM feature. This means that you can continue to use your existing physical SIM card while using eSIM, as long as you have a compatible phone. Please check if your phone is compatible.

eSIM data plan starts immediately after you activate by scanning your QR code on your phone

No. You can buy eSIM whenever you want. After purchasing, you can keep the QR code until your travel starts.

You can check how much data you have on our website EnjoyeSIM.com or our Enjoy eSIM application.

eSIM will not work without a QR code, so be careful not to accidentally delete the eSIM. If you cannot find the QR code in your emails, you can contact our customer support team. Our support team will help you resend the QR code to your email address

Yes, you can use WhatsApp with eSIM. When you install eSIM, you keep your WhatsApp number. So don't worry, you will keep all your conversations and connections.

You can access any website or application as long as there are no restrictions on the application or website you want to use.

As long as your phone allows simultaneous activation of SIM and eSIM, you will continue to receive calls from your personal number.

No, please do not remove your eSIM if you want to continue using it; Otherwise you won't be able to scan the QR code again and you may need to get a new eSIM.

The eSIM package you purchase can only be installed on one device and only once. This means that if you remove the eSIM from your phone, it will not be possible to set it up again.

Within 14 days from your purchase, for eSIM packages that could not be delivered to you or activated, eSIM re-provisioning or a refund will be provided upon your request. For eSIM packages that have already been used, neither a refund nor re-provisioning is possible.