FAQs

You’ll find answer to most of your questions here

Frequently Asked Questions

An eSIM is an industry-standard digital SIM that allows you to activate a cellular plan without having to use a physical SIM. By buying Enjoyesim you can download data packages directly to your device and start enjoying easy connectivity.

We send the eSIM QR code the moment you buy. It should be sent to you within 2 minutes.

Haven’t received your QR code after more than 10 minutes? Check your spam folder or talk to us directly (WhatsApp)

eSIMs are only valid for the duration of the plan listed on our website. If you do not use up all of your data, that data is lost and cannot be accessed again.

You can buy an eSIM online at our website enjoyesim.com or through the enjoyesim app.

After you buy the eSIM, you will receive an email with a QR code. It may only take a few minutes to receive email. To activate the eSIM, you just need to scan the QR code and follow the instructions.

eSIM does not allow calls or SMS. You will not get a new phone number. However, you can use internet-based calls and messages to communicate with your friends and family.

Yes, you need to register an account to see your eSIM data via web and mobile app.

WiFi connection is needed to set up eSIM on your device. You can either activate your eSIM before your departure or when you arrive to your destination, but remember that WiFi is needed for the set-up process.

You cannot renew or extend your eSIM. If you need more data, you need to buy another eSIM for your phone.

You shouldn’t uninstall the eSIM as long as you want to use it. Because if you uninstall the eSIM, you won’t be able to scan the QR code once again as the QR code provided can be used just once, and your eSIM wont be recovered.

You should only remove the eSIM once you have fiinished using your data plan. If your eSIM does not work, do not uninstall it. First talk to our customer support (WhatsApp) who will help you identify and solve the problem.

Yes, eSIM works using dual-SIM. That means you can continue using your regular SIM card while using the eSIM as long as you have a compatible phone Click here to  check if your phone is compatible.

The eSIM data plan begins once you install it on your phone. To install the eSIM, you must scan the QR code you reveice by mail.

No. You can buy an eSIM whenever you want. After purchase, you can wait as long as you like until you scan the QR code. Buying the eSIM does not start the plan, installing it on your device does.

You can check how much data you have at our website enjoyesim.com or through the enjoyesim app.

The eSIM can’t work without the QR code, so please be careful not to delete it by mistake. If you cannot find the QR code in your emails, you can contact our customer support team. We will then be able to resend the QR code to your email.

Yes, you can use WhatsApp with an eSIM. You will keep your WhatsApp number when you install an eSIM. So don’t worry, you will keep all your conversations and contacts.

You can access any website or app as long as there are no restrictions from the app or web site you want to use.

As long as your phone allows you to have a SIM and eSIM activated at the same time, your primary number can receive the calls.

No, please don’t uninstall your eSIM if you want to continue using it or you will not be able to scan the QR code again and the eSIM cannot be recovered.

Your eSIM can only be installed on one device and can be installed only once. This means that if you remove the eSIM from your phone, it will not be possible to install it again.

You can scan the QR Code directly through your camera  app or by following these steps: Settings -> Cellular -> Add eSIM -> Use QR Code. You can check the complete guide on How It Works page.

You can scan the QR Code directly through you camera app or by following these steps:

Settings -> Connections -> SIM card manager -> Add mobile plan.

Then follow the on-screen steps to complete the set up.

iOS:

Settings -> Cellular -> eSIM -> Cellular Data Network

Then add the below APN in the APN field:

elux-mbb.movedata.mobi

Some iOS devices will show an extra option User Carrier Settings to set up the APN automatically.

 

Android:

Settings -> Connections -> Mobile networks -> Access Point Names -> Add

Name: enjoyesim

APN: elux-mbb.movedata.mobi

Click here to see all compatible devices list for eSIM.

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